Job description for Research Engineer at Revcomm
About RevComm, Inc.
RevComm is one of the fastest growing Unicorns in Japan. Our mission is 'Reinventing communication to create a society where people think of others'. At first, we are providing a cloud IP-phone powered by conversation intelligence platform which increases sales conversion rate while decreasing education & communication costs.
We have been granted various awards such as Forbes Japan Start-up of the year, EY Innovative startup, Japan Venture Awards, Google for Startups, TechCrunch Tokyo, AWS summit Tokyo, and Tokyo Metropolitan Government's World Competition etc. MiiTel has been used by more than 18,000 users in the first two years of service release.
Our mission
～Reinventing communication to create a society where people think of others～
We develop the latest voice technology leveraging Artificial Intelligence to eliminate friction in communication and create a society where people can better communicate with each other.
VALUE
H appiness ： Always smiling
A ccountability ： Trusted by people & society
P assion ： Passionate
P rofessionalism ： Deliver intrinsic value to the world
Y outhfulness ： Flexible and creative.
Main Business
- Our challenge is to reinvent communication to create a society where people think of others. Most recently, we have been developing AI x Voice x Cloud software/database, and as our first corporate service, we are providing cloud IP phones equipped with voice analysis AI to visualize Sales & CS communication.
- [Sales increase] Real-time scoring of Sales & CS talk, automatic transcription & summary, sharing of excerpts and more. It helps to improve communication quality between related parties and increase appointment rates, conversion rates, and customer satisfaction rate all at once.
- [Cost reduction] Reduce training costs by visualizing Sales & CS talks with AI and quantitatively evaluating the issues of each representative.
- By integrating with CRM/SFA, man-hours for after call work, management, and incoming/outgoing calls will be reduced, and productivity will be improved.
- By eliminating hardware such as telephones and PBXs (phone server), fixed costs are greatly reduced.
- The core target segment is the inside sales and customer success which is rapidly growing recently. Within two years of the service launch, we have grown to about 800 companies and more than 18,000 users due to fast product development using cutting-edge technology and successful market strategies.
Business domain
- The first market area we will tackle is the B2B Inside Sales & CS market.
- There are three steps in business strategy:
1st Step: Sales Optimization,
2nd Step: Meeting Optimization, (we are here)
3rd Step: Business Decision Optimization. Ultimately, we will build a platform to create AI for business decision making.
- In B2C, we would develop voice UI services such as communication bots in mid-long term.
Job Details
- Implementation of algorithms to enhance web/mobile applications that incorporate AI-based voice recognition technology and communication scoring functions.
- Development of video analysis functions for MiiTel-Live, an online conference tool.
- Evaluation and verification of new technologies.
Challenges
- You will be able to conduct research and development using the large amount of audio and video data of business dialogues conducted on MiiTel and MiiTel-Live.
- You will also be involved in the planning and conceptualization of new features using the research results.
- The research results of RevComm's research team will be incorporated into our products while collaborating with members who have a variety of business and tech skills.
- Therefore, you will need to be able to not only conduct research, but also work cross-functionally with other teams to get the job done.
- In addition, since MiiTel is a product that is already used by many customers, there are many opportunities to get direct feedback on research results from customers.
- You will be able to participate in conferences and study independently during your work hours, and reflect the knowledge you gain in our products.
Organizational structure
Establish from scratch. In Japan, we have expanded 20 to 100 people in a year.
Development environment
- Languages: Python, C/C++
- Frameworks: PyTorch, Tensorflow, Keras
- Infrastructure: AWS
- Editors: Basically free
- Others: Docker, Github, Slack
Qualifications (Required)
Mindset: Empathy for the mission and corporate value
- Mission: To reinvent communication and create a society where people think of others.
- Corporate Value: HAPPY
- H appiness : Always smiling
- A ccountability : Trusted by people & society
- P assion : Passionate
- P rofessionalism : Deliver intrinsic value to the world
- Y outhfulness : Flexible and creative.
Skill Set
- At least 2 years of experience in analyzing unstructured data such as audio, image, video, text or log data (including research and development experience at university or graduate school)
- Experience with analysis using Python libraries such as Numpy, Scipy, Pandas, etc.
- Experience developing algorithms using neural networks, machine learning, and natural language processing
Qualifications (Welcome)
- Experience in oral presentations at domestic and international conferences and publication in journals related to computer science
- Experience in the development of speech recognition engines(STT), speech synthesis engines(TTS), and related research and development such as NLU/NLP.
- Experience in development, testing, maintenance, and operation of web applications
- Experience designing and building systems using AWS or Google Cloud IaaS/PaaS
- Knowledge of Linux
- Working knowledge of a specific industry, such as telecommunications, software, or human resources.
What we are looking for
- The ability to work well in a team environment.
- The person who is good at thinking and communicating logically.
- High motivation for personal growth.
