Job description for Receptionist at CÔNG TY TNHH DD HOSPITALITY
JOB DESCRIPTION
The Front Office team is responsible for the daily operation of the front desk, including guest reception, check-in/check-out, cashiering, and guest support throughout their stay.
MAIN RESPONSIBILITIES
Front Desk Operations: Welcome and assist guests; handle check-in, check-out, room assignment, and maintain accurate guest and room information.
Reservations & Room Management: Handle reservations, walk-ins, extensions, and room changes; monitor room availability and coordinate with Housekeeping.
Guest Service: Respond to guest requests, inquiries, and complaints; provide local information and support throughout the guest’s stay.
Cashiering & Reporting: Manage cash float, process payments, and prepare daily cashier reports.
REQUIREMENTS
High school diploma or above; Hospitality background preferred.
Minimum 1 year of Front Desk experience in a hotel/apartment.
PMS experience required; EzCloud preferred.
Good spoken English; additional languages are an advantage.
Proficient in Word, Excel, and Outlook.
Responsible, team-oriented, adaptable, and eager to learn.
