Job description for Receptionist Intern/ Customer Service Intern at Công ty TNHH The Sentry
KEY RESPONSIBILITIES
1. Front Desk & Guest Relations
• Welcome tenants, visitors, and contractors warmly with a professional and customer-oriented attitude.
• Execute guest registration and issue visitor/contractor access badges in compliance with building security procedures.
• Manage incoming calls, transfer phone inquiries, or record messages and forward them accurately to relevant departments.
2. Tenant Support & Issue Escalation
• Receive tenant inquiries, complaints, and service requests; log them into the tracking system and dispatch to responsible teams (Technical, Security, Cleaning, etc.) for prompt resolution.
• Follow up on request status and communicate resolution updates back to tenants to ensure high satisfaction.
3. Mail & Access Card Management
• Receive, sort, and distribute incoming mail, and express deliveries to the correct tenants or internal teams.
• Manage access card issuance, card replacements, and collect lost card fees; maintain proper tracking logs and hand over cash payments to Accounting periodically.
4. Administrative & Operational Assistance
• Inspect and maintain the cleanliness, neatness, and professional appearance of the Main Lobby and reception/waiting areas.
• Assist in preparing logistics for internal meetings, tenant events, or community activities hosted by Building Management / The Sentry.
• Perform additional administrative tasks as assigned by the Supervisor or Building Manager.
REQUIREMENTS & QUALIFICATIONS
• Bachelor’s degree or Diploma in Hospitality, Business Administration, Foreign Languages, or related fields.
• Prior experience in front desk, customer service, or hospitality (preferably in Grade A office buildings or 4/5-star hotels).
• Good command of English (both verbal and written communications).
• Professional demeanor, pleasant voice, excellent interpersonal skills, and problem-solving ability.
BENEFIT:
• Professional and international working environment.
• Career growth and development opportunities.
• Competitive salary and benefits package.
• Domestic/international travel exposure when required.
