Khánh Ngọc Đoàn
Job description
- Supervise and coordinate the daily operations of two restaurants, ensuring quality of service & products including restaurant dining, banquets, and meetings.
- Arrange departmental shift schedules. Support recruitment, training, and development of staff, set goals, and evaluate performance.
- Develop & implement procedures to ensure service quality and food safety hygiene.
- Ensure all F&B products meet the highest standards of quality and food safety.
- Determine drink prices, manage costs and pricing to ensure optimal profit.
- Collaborate with the Sales & Marketing department during promotional campaigns to attract customers and increase revenue.
- Ensure the highest customer satisfaction by providing excellent service.
- Manage the purchasing of ingredients and equipment and efficiently manage inventory.
- Manage operations from setting up banquet rooms to service and clean up after events.
- Manage departmental finances.
- Work closely with other departments such as reception, kitchen, and technical to ensure seamless and high-quality service delivery.
- Prepare cost reports, sales reports, inventory checks, training & evaluation reports periodically, and service quality reports as regulated and as requested by superiors.
- Carry out tasks assigned by management.
- Bachelor's degree in Hotel Management, Tourism, or a related field.
- At least 5 years of experience in the hospitality industry, including a minimum of 3 years in a managerial role.
- Good English communication skills.
- Excellent leadership and team management skills.
- Outstanding communication and problem-solving skills.
- Ability to work under pressure and multitask.
- Proficient in using the Smile hotel management software and Smile POS.
- Agile and honest.
- Willing to work flexibly, including weekends and holidays, to meet customer needs.
- Motivated and committed to long-term engagement with the company.
- Preference for candidates with experience in 4-star hotels or higher.
Job Requirements
3 - 5 years of experience
Minimum Bachelor’s Degree
30-45 years old
Skills
Sales Operations
Teamwork
Microsoft Excel
Job benefits
Workstation assistance
Laptop or desktop? We don’t mind! As long as you’re happy with the tool to help you!Career growth
Take your knowledge to the next level with our assistance programTeam-building events
Build camaraderie and trust within the companyVacation & Leaves
You can take as many vacations, sick, personal, or mental health days as you need, so long as your manager approves your time off