Job description for QC & Training Specialist at LACÀPH
DUTIES & RESPONSIBILITIES
1. Training
• Directly participate in training and guiding customers or internal staff on coffee tasting, espresso extraction, and pour over techniques as requested by the Sales Team.
• Support in developing training processes and content related to coffee quality control.
2. Cupping & Tasting Setup
• Prepare and set up cupping sessions for tasting new raw materials (green coffee beans, cascara) or freshly roasted products.
• Participate in tasting evaluations with the Technical Manager, store cupping documentation and coffee samples for each roast batch.
• Ensure standardized cupping procedures, documentation, and tasting data management.
3. Quality Control at Roastery
• Check quantity and evaluate the quality of incoming raw materials and existing products.
• Develop and maintain quality control SOPs (Standard Operating Procedures) at the roastery and co-packing facilities.
• Directly supervise co-packing facilities and work with them on technical specifications under the guidance of the Head of Coffee.
• Inspect and evaluate the quality of returned/exchanged goods, reporting results to the Head of Coffee.
• Monitor packaging, storage, and overall hygiene processes at the roastery.
• Cleaning and Organizing R&D area everyday.
4. Ad-hoc Tasks
• Perform other duties as assigned by the direct Manager.
REQUIREMENTS
• Prior experience in quality control or assurance, preferably in the food and beverage industry.
• Experienced in setting up and conducting professional Cupping sessions; excellent sensory evaluation skills, particularly in the evaluation of coffee.
• Proficient in tasting techniques (cupping), accurate espresso extraction, and pour over (requires accurate measurement).
• Knowledgeable in hot drinks and brewing techniques.
• Minimum 6 months of experience in training personnel in the coffee industry.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willingness to work in a high-pressure, hot, and factory/roastery environment.
• Logical thinking, always complete tasks to the highest standard.
BENEFITS
• Internationally oriented work environment with English and Vietnamese as primary languages;
• Coffee farm visits and team building activities, including our monthly Town Hall Breakfast;
• “All you can drink” coffee provided by our star Coffee Guides team;
• Private health insurance and annual health check;
• Two “Family Emergency” days/year for critical moments where your family needs you the most;
• Year-end bonus based on individual and company performance;
• Annual salary reviews and career planning day;
• Relevant training and guidance with regular feedback for improvement;
• Phone and parking allowance upon completion of probation;
• A personal copy of our book, Đặc Đen Đắng: The Vietnamese Coffee Book, upon completion of probation;
• And all additional benefits, rights, and allowances as per the Vietnamese Labor Code.
