Product Researcher
Jakarta, Indonesia (Remote possible)
Must have skills
Job description for Product Researcher at Klinik Pintar
Responsibilities:
- Design and conduct customer research
- Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
- Quantitative studies such as surveys to evaluate impact of product changes
- Partner with product managers and stakeholders to clarify product goals and identify areas where customer research can provide greater insight
- Select and manage research vendors to ensure that study participants and research findings meet product team and stakeholder expectations
- Lead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
- Passionately advocate for customer needs, insights, market trends, etc. that need to be considered and incorporated into the experience and design strategy
- Present research findings and recommendations in a clear and compelling manner.
- Identify or develop immersive and interactive methods for helping stakeholders and the product teams understand the needs and experiences of customers.
- Ensure all research study results are actionable and contribute directly towards meeting project and business goals in pragmatic approach
- Evangelize and exemplify user research best practices for the entire organization
- Contribute to the Product team's vision by identifying areas of opportunity or improvement
Requirement & Qualifications:
- 3 – 5 years’ experience of user research experience in a product environment
- Bachelor's degree or equivalent work experience in design, HCI, or related field.
- Ability to analyze and synthesize data from both quantitative and qualitative sources
- Critical thinking and problem-solving skills
- Previous experience implementing a human-centered design methodology in product development
- Experience applying design thinking in ambiguous situations and on a variety of digital and non-digital projects
- Excellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teams
- Excellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions; can flex and adapt to audiences (stakeholders and partners) at all levels and sizes
- Familiarity with digital health is a plus, but not required
- Research work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this position
About the company
Klinik Pintar IDI merupakan jaringan klinik digital hasil kerjasama Klinik Pintar dan PB IDI (Pengurus Besar Ikatan Dokter Indonesia), dan diresmikan Maret 2020.
Kami memposisikan diri sebagai mitra opersional bagi para klinik dalam mengoptimalkan pelayanan kepada pasien.
Kami percaya, pelayanan kesehatan yang terhubung, terstandarisasi, dan tepat sasaran adalah kunci mengatasi berbagai permasalahan industri kesehatan Indonesia.
Kini, Klinik Pintar IDI sudah memiliki lebih dari 100 mitra klinik, tersebar di seluruh Indonesia, dari Aceh hingga Jayapura.
Office address
Jl. Senayan No. 67 Blok S, Rawa Barat, Kebayoran Baru, Jakarta SelatanCompany gallery
