Product Manager (Client Touch Point)
Skills
Job description for Product Manager (Client Touch Point) at Niagahoster
We are Niagahoster, a tech company based in Yogyakarta that provides web-hosting services. To make an outstanding customer experience in all of our product touchpoints to achieve an optimum conversion rate, we are looking for a Product Manager (Client TouchPoint). S/he will be responsible for deploying excellent UX in various client touchpoints leading the cross-functional team responsible for improving it. Moreover, the Product Manager will be leading cross-functional teams to craft and implement various improvement initiatives, most notably between engineering, marketing, sales, and support teams. If you are the one we've been looking for, join us now!
Responsibilities:
- Gain a deep understanding of customer experience, identify and fill the gaps.
- Analyze market and competitive conditions, laying out a product vision that is differentiated and delivers unique value based on customer demands.
- Generate new ideas that drive conversion rate and improve customer experience.
- Engaging with customers to solicit feedback.
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
- Coordinating design sprints.
- Aligning stakeholders around the improved vision.
Job requirements:
- Great strategic-thinking ability.
- Possess deep technical and product expertise needed to lead the team and make a strategic product decision.
- Skilled at working effectively with cross-functional teams in a matrix organization.
- Excellent analytical skills.
- Deep understanding of the UX field.
- Excellent detail orientation and ability to identify issues in early manners.
- Clear written and oral communication.
- Skilled in the web hosting industry is preferred.
- Problem-solving skill.
- Excellent communication skills to work with cross-functional teams.
- Leadership and ability to prioritize tasks.
- Deep empathy.
- Curiosity.
Working Advantages:
- Have flexible work hours.
- Enjoy working remotely (stay anywhere in Indonesia).
- Be a part of an inspiring working culture.
- Enjoy being surrounded by a team that respects and cares for each other.
- Access to reference books, training courses, and international conferences to support your professional development.
- Benefit from other motivational perks such as birthday prizes, a special gift for the best team member, and much more!
Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!
By submitting your application, you show your acknowledgment to allowing Niagahoster to use your data based on the hiring privacy statement.
About the company
Niagahoster is a company providing technology information services based in Yogyakarta and affiliate with Hostinger International. By 2020, Niagahoster has supported 350.000 web users in Indonesia, which is not only centralized in Java but spread over Sulawesi, Sumatera, Bali, Kalimantan, and some other areas in Eastern Indonesia. Moreover, highlighting its commitment to enable people to achieve their success online, Niagahoster keeps supporting more small micro medium enterprises in Indonesia. Further information, kindly visits our website www.niagahoster.co.id and follow our Instagram @niagahoster.id @insideniagahoster.
Awards:
Niagahoster in 2019 received an award from MIX Marcomm Magazine as the Best Corporate Sustainability Initiatives Awards 2019 category “The Best of Cause Promotion.”
Office address
Jl. Palagan Tentara Pelajar No.81, Jongkang, Sariharjo, Kec. Ngaglik, Kabupaten Sleman, Daerah Istimewa YogyakartaCompany gallery
