Job description for Pre-sales Specialist (Mandarin/Cantonese) at iTechWX
Responsibilities:
- Be responsible for pre-sales support for business customers in China market.
- Answer customer calls, respond to customer inquiries, identify their purchasing needs, assist them in online purchases, and contribute to the company's sales performance.
- Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly, identify potential purchasing needs, and assist customers in completing online purchase.
- Provide a high-quality customer service experience, accurately record customer needs, and promptly submit them to the subsequent sales department for follow-up.
- Work closely with team members to solve problems together; maintain high efficiency under pressure.
- Have an understanding and familiarity with Chinese culture; those with relevant life or work experience in China are preferred.
Requirements:
- Fluent in Mandarin or Cantonese (speaking, listening, reading and writing).
- Good English reading and writing skills, and proficient in using office software.
- Candidates with relevant experience in customer service or sales are preferred.
- Strong learning ability and excellent communication skills.
- Able to handle work pressure and complete tasks efficiently.
