Job description for Pre-sales Specialist (không tìm kiếm khách hàng) at iTechWX
YOU WILL:
- Be responsible for pre-sales support for business customers.
- Answer customer calls, respond to customer inquiries, identify their purchasing needs, assist them in online purchases, and contribute to the company's sales performance.
- Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly, identify potential purchasing needs, and assist customers in completing online purchases.
- Provide high-quality customer service experience, accurately record customer needs, and promptly submit them to the subsequent sales department for follow-up.
- Work closely with team members to solve problems together; maintain high efficiency under pressure.
OUR IDEAL CANDIDATES:
- Fluent in English
- At least 1 year of experience in Sales, Telesales (experience in SaaS, IT Solutions, or Software industries is a plus)
- Strong learning ability and excellent communication skills.
- Able to handle work pressure and complete tasks efficiently.
BENEFITS:
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
OTHERS:
📍Working location: Lancaster Luminaire Building, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam
📍 Shift Availability: Willing to work any assigned shift within 4:00 AM – 7:30 PM (8 working hours + 1 break hour), as arranged by management.
📍 Working day: 5 shifts per week, and 2 flexible days off. Willing to work during Tet and holidays assigned by the manager.
