Job description for Partner Support Specialist Online at CenNext
What You Will Do:
- Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner.
- Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail.
- Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce.
- Utilize Google Sheets, Looker and the Onboarding Staff App for accurate tracking, data analysis and data reporting.
- Comfortable with occasional high volume email and call campaigns as needed.
- As a “first face” for new partners, creating an enthusiastic atmosphere / promoting excitement to begin working with Our company.
- Verify partner addresses in google maps / street view to confirm shop location.
- Make note of impressive and unique partners, recommending them to appropriate Sourcing teams.
- Develop and conduct partner training.
- Evaluate effectiveness of training and onboarding processes to increase partner success rates and satisfaction.
- Research and recruit potential partners to meet business needs.
- Additional responsibilities as required.
What We Offer:
- Salary is negotiable based on ability, up to 11 million/month.
- Probationary period: 85% salary, annual salary increase.
- 13th month salary, holiday bonus, bonus for excellent employee performance.
- Receive training, professional development, foreign languages related to the job.
- Sign labor contracts, pay insurance and enjoy full benefits according to the State Labor Law.
- All necessary working tools and equipment will be fully provided.
Qualifications:
- At least 1 years of experience in customer support, account management, and/or service management position preferred, with history of producing results through strong relationships
- Technically proficient with an ability to utilize multiple systems, including Google Suite,...
- Good reading and writing skills, confident English communication (no certification required).
- Long-term commitment, willing to work overtime on holidays and Tet (overtime pay available).
Working Hours & Location:
- Working hours: 19:00 - 04:00 (fixed shifts) (Work from home)
- 1 hour break, with 2 Saturdays off and all Sundays off per month.
