Job description for [PANDORA] - STORE MANAGER at Công ty TNHH Thương Mại NCA (VN)
Objective of role:
- Manage the team of employees and drive sales performance.
- Take responsibility for achieving assigned targets.
- Ensure the best possible customer experience.
- Take responsibility for maintaining the image of the store and brand.
- Manage merchandise and adhere to the operational standards of the brand and company.
- Complete assigned tasks from direct management.
Detailed responsibilities/accountabilities
Ensure all stores achieve sales targets:
- Manage assigned Key Performance Indicators (KPIs) related to revenue: Store chain sales, UPT (Units Per Transaction), ATV (Average Transaction Value), Customer Satisfaction, etc.
- Propose plans, implement, and monitor business activities of the stores at each business stage.
- Collaborate in developing business strategies with the Area Operations Manager (AOM) and Operations Manager (OM).
Store Operations Management:
- Ensure the store's image (product display, cleanliness, fixed asset maintenance, inventory management, etc.) meets the company's operational standards.
- Ensure employees' appearance is neat and adheres to the brand standards.
- Take responsibility for managing the budget and monitoring operational expenses of the stores.
- Plan and implement efficient operational solutions.
- Propose the development and implementation of regulations, procedures, policies, and programs for the stores.
Customer Service:
- Control the quality of customer service according to the brand and company standards, ensuring the best customer experience.
- Manage customer files and monitor employee customer care.
- Resolve customer complaints (if any).
- Develop a strategy to maintain and grow the store's loyal customer base, proposing programs for VIP customers.
Inventory Management:
- Control operational processes to ensure the prevention of loss or damage to goods.
- Provide guidance to personnel in the event of incidents such as negative sales, incorrect sales codes, inventory discrepancies, etc.
- Analyze and collaborate with the purchasing department (Merchandise) to make appropriate buying decisions based on the business situation at the stores.
- Coordinate with other departments to implement and resolve issues related to the goods of the managed store chain.
Human Resources Management:
- Build a healthy and fair environment based on the company's business philosophy and core values.
- Ensure the rights and obligations of employees: attendance tracking, working hours, overtime, labor contracts, leave, resignations, work assignments, handling incidents, etc.
- Take responsibility for recruitment, training, and personnel development aligned with the goals of individuals and the company.
Requirements
- Graduate from College/ Associate Degree/ University or higher with 3 years of experience in the high-end retail industry, including at least 1 year in a store manager role.
- Management skills, inspirational leadership, training, and guidance for employees.
- Good communication skills, with the ability to build positive relationships with customers and colleagues.
- Data analysis skills and strategy development, experience using sales reporting tools (Microsoft Office, etc.).
- Passionate and highly responsible in the workplace.
- Ability to work a flexible schedule, including weekends and holidays.
- Fluency in English is an advantage.
Benefits
- 13th month salary and attractive performance bonuses.
- 100% official salary during the probation period.
- Full-paid compulsory insurance according to Vietnam Labor Law.
- Premium Healthcare insurance (support for spouse and children).
- Annual health check package.
- 12 days annual leave & Birthday Leave: NCA encourages employees to take time off and spend it with their loved ones on their birthdays with 1 day of paid leave.
