Nhân Viên Chăm Sóc Khách Hàng
Job description for Nhân Viên Chăm Sóc Khách Hàng at Kintetsu World Express
JOB DESCRIPTION
Due to high demand, we are looking for 02 temporary Customer Service staff within 8 months. The detailed Job Description as below:
- Customer care: Track orders, send bookings to customers, directly interact with customers via email, phone, solve arising problems.
- Support sales staff: Receive and handle requests of customers or foreign agents such as checking goods information, handling complaints if arising, etc...
- Supervise the goods preparation department: Sending requests/instructions to the direct goods handling departments and monitoring the whole process of preparing goods to ensure they are in accordance with the requirements of the customer.
- Coordinate with related departments to handle unusual incidents.
- Update information and status of goods for related parties such as customers, foreign agents as required.
- Make reports according to customer requirements.
- Perform duties assigned by superiors.
JOB REQUIREMENT
- Bachelor Degree in Economics/ Internation Trade/ Foreign Trade..
- Having experience in Logistic, Forwarding, Supply chain is preferal.
- Fresher can be trained professionally.
- Good at English, Microsoft Office (Word, Excel)
- Excellent in communication skill, negotiation skill and problem-solving skill.
BENEFITS
- Attractive salary, Annual leave
- Full package of social insurance as per Labour Law at gross salary.
- 24/7 accident insurance + Premium Health Care Insurance at many international hospitals.
- International working environment with many opportunities to develop your carreer.
- Working time: 08:00-17:35 from Monday to Friday.
- Working location: 8th floor, TTC Building, 19 Duy Tan, Cau Giay, Hanoi.
HẠN CUỐI: 27/8/2021
Must have skills
Job benefits
- Health and wellness benefits
- Medical coverage
- Personal development benefits
- Team building events
- Others
About the company
KWE provides comprehensive one-stop services and solutions that incorporate Air freight forwarding, Ocean freight forwarding and a full-range of logistics services to provide "Optimum Distribution Solutions" to its clients on a global scale.
Kintetsu World Express Vietnam, Inc. (KWE VN) was officially established in March 28th, 2005. During 16-year journey of KWE VN, all of KWE VN’s employees have contributed in a journey of tireless efforts to overcome difficulties and challenges for a growing and developing of the company. We honor innovation, integrity and diversity. We are committed to providing equal opportunity in employment. We have many formal policies, procedures and programs to bring out the best in our staff.
Office address
8th floor, TTC building, 19 Duy Tan, Dich Vong Hau, Cau Giay, Ha Noi.