Job description for Merchandiser at District Eight
JOB DESCRIPTION
Client Communication and Order Management
- Act as primary contact for clients regarding orders, schedules, and follow-ups.
- Receive and validate purchase orders and technical documents.
- Confirm order details internally with Planning, QA, and Production teams.
- Maintain updated order status sheets and client communications.
- Production Coordination and Planning Support
Track production timelines in coordination with Merchandising Manager and Planning.
- Escalate any deviations from confirmed delivery schedules.
- Assist in preparing order summary reports for weekly meetings.
- Liaise with QA and Logistics to ensure shipment readiness.
- Forecast and Inventory Coordination
Monitor and update rolling forecast files per assigned clients.
- Share forecast deviations with Planning and Warehouse to prevent stockout or excess.
- Support master planning data input for regional stock management.
- Documentation and ERP System Updates
Ensure client data, order confirmation, and shipping details are accurately maintained.
- Update internal databases and dashboards in collaboration with Operations.
- Coordinate with Logistics for invoice packing lists and shipment compliance.
- Post-Delivery Support
Track delivery confirmations and PODs.
- Handle basic claims and coordinate with QA and Finance for resolution.
- Maintain strong client relationships through responsive communication.
REQUIREMENTS
- Experience: 3+ years in customer service, merchandising, or planning roles in manufacturing or export companies.
- Industry Knowledge: Exposure to OEM/ODM/OBM business models preferred, ideally in furniture or lifestyle products.
- System Fluency: Experience with ERP systems and Excel-based trackers.
- Communication: Strong coordination skills, able to work across departments and with international clients.
- Organization: Highly detail-oriented, able to manage multiple orders and schedules concurrently.
- Problem Solving: Responsive and proactive in identifying and resolving order or client issues.
BENEFITS
- 14 days leave/year.
- Salary: Competitive (negotiable based on experience)
- Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company's benefits
- 13th month salary depend on company revenue and many other attractive forms of bonus
- Provide complete equipment to serve the job
- Culture allows to maximize the abilities and creativity of personnel
- Shuttle bus from HCM to Long An (Duc Hoa Ha)
