Job description for Learning Success Executive (Chuyên viên Quản lý Đào tạo) at TeenUp
MISSION OF THE ROLE
As a Learning Success Executive, you are the person who create an experience families value. You don't just keep the schedule running or answer support tickets. You notice when a student is falling behind before they even know it. You turn a frustrated parent into a loyal advocate. You hold the classroom when it needs you. And when everything clicks — when a child grows, a family feels seen, a class runs beautifully — that's your work. You don't just manage classes. You shape how a child grows.
WHAT YOU'LL OWN
Onboarding - First Impressions That Last
Own the onboarding process
- Ensuring every parent and student is successfully onboarded to the TeenCare app, warmly welcomed, properly oriented, and excited to start within 7 days of registration
Class Management - The Engine Behind Every Great Class
You are the reason classes don't fall apart. You anticipate friction before it happens, solve it when it does, and always keep the student's learning at the center.
- Keep classes on track — on time, on curriculum, on quality.
- Handle all operational requests: schedule changes, teacher swaps, class transfers, course holds, etc.
- Fill in for absent Mentors — keeping the class running without missing a beat.
Learning Experience - Make Families Feel It Was Worth It
The best retention strategy is a parent who feels their child is truly growing. You build that feeling - through consistency, empathy and follow-through
- Manage customer satisfaction and family retention
- Lead the data behind every family — track it, understand it, act on it.
- Build relationships that make families feel like partners, not customers.
- Listen deeply to concerns. Solve root problems, not just surface complaints.
WHO YOU ARE
You don't need to have done this exact job before. But you need to be the kind of person who takes ownership, thinks about the student first, and cares about doing this well.
→ You have a bachelor degree, ideally major in Education, Psychology, or a people-focused field.
→ You have at least 6 months of experience in academic operations, student success, customer care, or teaching — and you've learned something real from it.
→ You can stand in front of a room. Teaching experience, mentoring, or group facilitation — you're comfortable leading, not just supporting.
→ Your English is good - you can read, write, and communicate clearly
→ You build trust naturally. Parents and students feel at ease with you. You don't have to force it.
→ You solve problems, not just escalate them. When something breaks down, your first instinct is to handle it
→ You believe education matters. Not as a talking point — genuinely. You want to be part of something that changes how kids learn
HOW MEASURE YOUR SUCCESS
These aren't just metrics — they're signals of whether families are genuinely thriving.
- Onboarding: % of families onboarded on time (within 7 days)
- Class Managements: Attendance rate: Mentor / Life Skills / Physical
- Learning Experience: CSAT — Customer Satisfaction Score
WHY JOIN TEENCARE
- The opportunity to take real ownership in a startup environment
- A young, driven team that values initiative
- Clear processes and support
- The chance to build meaningful learning experiences that help children and families
- Performance reviews and growth opportunities based on real contribution and results
At Teencare, we're creating learning experiences that genuinely helps children and families across the world. If that's the kind of work you want to wake up for — we'd love to meet you.
