Job Requirements
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Skills
Job description for Junior Customer Success Manager at Ematic Solutions
- Have 0-2 years in Customer Success and/or Digital Marketing experience, with a keen interest in different marketing technology platforms
- Have analytical and strong problem solving skills to synthesize data into clear insights for customers.
- A fast and continuous learner, especially in this fast changing technology driven environment
- Ability to prioritize, multi-task, and perform effectively under pressure
- Have impeccable written and verbal communication skills in English
- Strong characters and attitude who are:
- Detail orientated and highly organized
- Has good communication skills - Able to convey difficult concepts to the customers and have, good negotiation skills
- A good team player and aims to continue improving with the team and also able to work within and cross departments
- A fast learner, able to adapt to change quickly and able to align with business direction
- Basic knowledge on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office
- On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and setup for success.
- Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios
- Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
- Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
- Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
- Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities
- Document troubleshooting and problem resolution steps.
- Focus on customer retention activities as part of the countries portfolio growth focus
- Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes, concepts and jargon
- The opportunity to be exposed, grow your knowledge in various marketing technology platforms and beyond
- All the perks that comes along with working in a startup and we pay competitively
- Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you
- Work with a diverse team of smart people who are also fun after work
- Collaborate with a multi-national team across APAC
- Opportunity to travel for better exposure across our operating markets
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