Job description for IT Support Engineer (IT Freshers, Dayshift, English Fluent, 20M at iTechWX
LOCATION:
- 8th & 23rd Floor, Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City
Only accepting candidates based in Vietnam
RESPONSIBILITIES
• Reviews issues and contacts customers to understand issues.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Provides feedback on how to improve automated tools.
REQUIREMENTS
• Proficient in English (4 skills) (Advanced level)
• Willing to work during Tet and holidays (with a salary up to four times the normal rate) as required by the job
• IT educational background, open for freshers
• Customer service mindset
Working time: 5 shifts/week, 8:00 AM - 5:00 PM
BENEFITS
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities.
