IT Support ( 6 months contract)

Work Location: District 10, HCMC

Period: 6 months contract

Working day: 5 days per week, off 2 days per week, based on assignment from supervisor.

Working time: 8:00 AM - 5:00 PM

Benefits:

• Gross salary (Max cap): 15,640,000 VND

• Annual Leave: 06 days

• Overtime allowance: Yes

• 13th month (project bonus): pro-data salary for 2024 and pro-date salary for 2025 if staff works

until end of contract date.

• Allowance:

- Parking: 300,000 VND

- Transportation: 600,000 VND

• 100% salary during the probationary period.

• Participating in social insurance, health insurance and unemployment insurance according

to the state's regime.

• Holidays and Tet holidays according to state regulations.

• Professional, dynamic and creative environment.

Job Description:

Work content for IT help desk / support

• Receive inbound requests through channel like on email, Google/Teams chat or any other

chat means based on a documented process.

• Logs, categorizes, prioritizes, tracks, and routes:

- Incidents reported by user.

- Alarms raised by monitoring tools.

- Support tracks tickets until successfully resolved.

• Implement basic, documented break-fix tasks along the lines of following a documented

process.

• Perform store visit (HCM area) to resolve task issue related to IT as assigned by IT

Supervisor & Manager.

• Escalate to UQVN IT team, depending on an unexpected result of a documented process.

• Daily task report to Supervisor.

• Perform related tasks based on supervisor assignment.

Requirements:

Professional & Experience

• Bachelor's degree in information systems, Information Technology, Computer Science,

Engineering, or equivalent major.

• At least 1 year of experience in providing IT support. Experience in MNC is a plus.

• English: conversational level (verbal & written)

• Strong customer-service orientation, ability to prioritize multiple initiatives and desire to

deliver end to end solutions.

• Strong organizational skills: ability to prioritize multiple tasks in a fast-paced environment.

• Ability to handle confidential, sensitive information.

Personality

Being a proactive individual that is highly committed with a strong drive, possesses an inquisitive,

commercial, analytical mind, enjoys being hands-on and aspires to be a natural business partner