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IT Monitoring Operator and Services Controller – French Speaking

VND25,000,000 - 35,000,000/Month
Computer & Technology
Full-Time · Hybrid
Minimum College Degree
3 - 5 years of experience

Job Requirements

Hybrid
3 - 5 years of experience
Minimum College Degree

Job benefits

  • Flexible work hours

    Have the flexibility to get work done on your time and in a way that accommodates your lifestyle

  • Remote work options

    Flexible scheduling and you can work remotely when needed

  • Free food & beverages

    Overflowing pantry or meal allowances, offering free food at work helps with company morale

  • Medical insurance

    Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury

This job post is managed by

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Job description for IT Monitoring Operator and Services Controller – French Speaking at Bouygues Construction IT Vietnam

Our System/ Network team has responsibilities to ensure the operation of Bouygues Construction Group’s system. By this position, you will perform as technical expert in monitoring and solving incidents in network/ system. Besides, you will be the contact point between our team and other teams in France and Morocco.

Your key responsibilities:

Supervision/Monitoring Infrastructure:

  • Active supervision of the infrastructure and network of the company
  • Conduct preventive measures for applications, backups, systems, …
  • Manage all incidents: Analyze, evaluate, and escalate issues according to incident management process.
  • Follow up procedures and propose improvements if needed.

Coordinate and support for IT Systems Manager:

  • Follow up the direction of manager about the company’s strategic, development, and future growth for Supervision team.
  • Ensure all assigned tasks are professionally undertaken and quality of Monitoring deliverable
  • Manage critical incidents, associated to user communication, activities, and any appropriate escalations according to predefined process.
  • Build services relationship with other entities of the groups and contribute to reach KPI for product line.
  • Review reports, service improvements, service quality, document quality and processes.
  • Build team capabilities to provide critical thinking.
  • Manage and coach team members.

Our Requirements:

Mandatory:

  • 2+ years working experience on related job.
  • Strong background on System/Network/Monitoring.
  • Experience in Microsoft System solution.
  • Advanced French and English is required.

Highly desirable:

  • Centreon Cloud
  • DR, load balancing, clustering.
  • VMware
  • Citrix
  • SCCM/SCOM.
  • Backup and storage solutions.

Our Benefits:

Professional, Open-minded and Creative Environment:

  • International, friendly, proactive, supportive workplace.
  • Great teamwork with Agile mindset.
  • Fostering mutual respect and understanding.
  • Strong sharing culture to improve individual development.

Individual Development:

  • Extensive training and in-depth knowledge sharing sessions.
  • Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
  • Individual empowerment.

Special Care for Employee:

  • Work from home 2 days/ week.
  • Dell laptop and external monitor for your work.
  • 100% salary on probationary period.
  • Performance bonus.
  • 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
  • Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
  • Various attractive teambuilding activities and company trip.
  • Sport, personal activities sponsor.
About the company
  • ABOUT BOUYGUES CONSTRUCTION INFORMATION TECHNOLOGIES – BYCN IT:

Bouygues Construction Information Technologies is the Information System Department of Bouygues Construction Group – a French global group in the construction industry.

BYCN IT provides members of Bouygues Construction Group with high-quality IT services. We guarantee that all the operational, functional, and economic activities are secure and optimized.

  • ABOUT BOUYGUES CONSTRUCTION INFORMATION TECHNOLOGIES VIETNAM – BYCN IT VN:

Our Mission:
To be a trusted partner by the business lines, which improves the competitiveness of the company and promotes its digital transformation.

Our Services:

At BYCN IT VN, we are delivering the opportunity to gradually establish autonomous product teams, which will cover the disciplines necessary for construction and operation, which the aim of generating value.

  • We deliver software solutions for our users: Web and Mobile applications; Manual test; Automation test; Non-functional test.
  • Ensure the operation of Group’s network/ system: System monitoring; Fron Office Support, International Support, Cyber Security.
  • Support user in various functional projects: Business application support (S.A.P, Salesforce, Office 365, …); User training & support; Data services.

In 2023, we were proud to be a Great Place To Work Certified company. This recognition is a testament to the exceptional work environment we have collectively built and the positive experiences we create for one another.

Visit us:

  • Webpage: https://vietnam.bycnit.com/
  • Facebook: https://www.facebook.com/bycnitvn/
  • LinkedIn: www.linkedin.com/company/bouygues-construction-information-technologies-vietnam

Office address

Etown 1, 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMC

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IT Monitoring Operator and Services Controller – French Speaking