Job description for IT Monitoring Operator and Services Controller – French Speaking at Bouygues Construction IT Vietnam
Our System/ Network team has responsibilities to ensure the operation of Bouygues Construction Group’s system. By this position, you will perform as technical expert in monitoring and solving incidents in network/ system. Besides, you will be the contact point between our team and other teams in France and Morocco.
Your key responsibilities:
Supervision/Monitoring Infrastructure:
- Active supervision of the infrastructure and network of the company
- Conduct preventive measures for applications, backups, systems, …
- Manage all incidents: Analyze, evaluate, and escalate issues according to incident management process.
- Follow up procedures and propose improvements if needed.
Coordinate and support for IT Systems Manager:
- Follow up the direction of manager about the company’s strategic, development, and future growth for Supervision team.
- Ensure all assigned tasks are professionally undertaken and quality of Monitoring deliverable
- Manage critical incidents, associated to user communication, activities, and any appropriate escalations according to predefined process.
- Build services relationship with other entities of the groups and contribute to reach KPI for product line.
- Review reports, service improvements, service quality, document quality and processes.
- Build team capabilities to provide critical thinking.
- Manage and coach team members.
Our Requirements:
Mandatory:
- 2+ years working experience on related job.
- Strong background on System/Network/Monitoring.
- Experience in Microsoft System solution.
- Advanced French and English is required.
Highly desirable:
- Centreon Cloud
- DR, load balancing, clustering.
- VMware
- Citrix
- SCCM/SCOM.
- Backup and storage solutions.
Our Benefits:
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
Individual Development:
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
- Individual empowerment.
Special Care for Employee:
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
