Our client is the world’s number one supplier of microcontrollers, is a premier supplier of advanced semiconductor solutions including microcontrollers, SoC solutions and a broad-range of analog and power devices. Specialized in design, research and development of both hardware and embedded software for LSI chips of automotives, home electronics, office automation, information communication technology for global market.
- Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
- Setting up PCs/Laptop (hardware/software/connectivity) for newcomers and RVC employees
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
- Completing other technical tasks assigned by IT Supervisor/Manager and the Management;
- Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues.
- Good knowledge in network, server, corporate web tool/application.
- Good knowledge in System Center Configuration Manager (SCCM) is a big plus.
- Basic communication in English.(Toeic score over 500 is advantage).
- Working location is on District 7, from Monday to Friday.