IT / Apps Support
Skills
Job description for IT / Apps Support at PT Brilliann Nuswantara Bhagawanta
IT SUPPORT
Responsibilities
- Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-users’ requirements
- Act as second level technical support
- Troubleshoot and resolve application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory, and liaise with vendors
- Assisting in monitoring IT infrastructure, system monitoring, and reports
- Implement and monitor office IT security and antivirus
- Deal with front end customers and developers team
- Manage company main business application
- Other duties include performing first level troubleshooting and support for scheduled server backups
Requirements
- Bachelor degree of science in Information Technology
- Having minimum 2 years of working experience in the same field
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration
- Understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus
- Familiar with SQL Database
- Competent at documenting standard/applications operating procedures
- Ability to cover after-office hours and weekend support if there are any infrastructure issues
- Experienced with network administration, including a strong understanding of internet/IP-related technologies, etc
- Excellent verbal and written communication skills, and strong troubleshooting ability
About the company
We are an all-round custom software consulting and development company that understands technology like no other. Powered by a professional team of brilliant minds, we adeptly craft impactful technological solutions by utilizing a wealth of technical and business expertise, to ultimately help your business unleash its true potentials in the digital landscape.
Office address
Jakarta SelatanCompany gallery
Other Jobs from PT Brilliann Nuswantara Bhagawanta
