Job Requirements
Skills
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Job description for IT / Apps Support at PT Brilliann Nuswantara Bhagawanta
- Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-users’ requirements
- Act as second level technical support
- Troubleshoot and resolve application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory, and liaise with vendors
- Assisting in monitoring IT infrastructure, system monitoring, and reports
- Implement and monitor office IT security and antivirus
- Deal with front end customers and developers team
- Manage company main business application
- Other duties include performing first level troubleshooting and support for scheduled server backups
- Bachelor degree of science in Information Technology
- Having minimum 2 years of working experience in the same field
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration
- Understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus
- Familiar with SQL Database
- Competent at documenting standard/applications operating procedures
- Ability to cover after-office hours and weekend support if there are any infrastructure issues
- Experienced with network administration, including a strong understanding of internet/IP-related technologies, etc
- Excellent verbal and written communication skills, and strong troubleshooting ability
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