Job description for [Hybrid-HN] Nhân viên Chăm sóc khách hàng (Tiếng Nhật+Anh) at Công ty TNHH Capichi Việt Nam
WORKING TIME:
- Work in shifts. The main shift schedules are 08:00–16:00, 16:00–23:00, and split shifts of 10:30–13:30 and 17:00–21:00.
- Able to work flexibly between home and office, while ensuring at least 50% of working time on-site at the Hanoi office.
- Depending on operational needs, employees may be assigned split shifts.
- Work schedules are arranged weekly and may change from week to week.
- Work on public holidays and Tet holidays according to the assigned schedule.
- Two days off per week, primarily on weekdays.
WHAT YOU WILL DO
- Support merchants and customers to handle order problems in Japanese, English as well as Vietnamese;
- Receive, investigate, and resolve customer inquiries and complaints;
- Coordinate with departments in the company to support and solve customer problems, and improve the company's services.
- Manage and maintain the customer information database;
- Other tasks as assigned by the manager.
REQUIREMENTS
- Japanese proficiency equivalent to JLPT N2;
- Good English reading and writing skills; basic verbal communication is sufficient;
- Open to fresh graduates or candidates with no prior experience;
- Good communication, self-discipline, and responsibility for work;
- No prior customer service experience is required.
- Experience in a similar position is a plus; candidates with experience in F&B or restaurant environments, especially in international or Western-managed settings, or with prior exposure to startup environments,will have an advantage.
BENEFITS
- Attractive salary, bonus
- 13th-month salary, annual salary review
- Social & medical insurance in line with Vietnamese Labor Law
- Capichi Points for employees, usable for in-app discounts
- Employee gifts on special occasions
- Young, dynamic environment, agile mindset, product ownership mindset
- A multicultural working environment
