Head Store

Job Responsibilities

1. Manage all daily store operations, including store opening, closing, and ensuring compliance with company SOP
2. Supervise, schedule, coach, and evaluate the performance of Sales Associates and Store Assistants.
3. Ensure stock availability and inventory accuracy, including coordinating replenishment with the Regional Manager.
4. Oversee and ensure the accuracy of Stock Opname (Stock Take) and inventory control activities.
5. Maintain store cleanliness, organization, safety, and overall appearance in accordance with Nappa Milano's brand standards.
6. Lead the store team in executing sales events, promotional campaigns, and operational initiatives.
7. Handle daily financial settlement, including cash management, transaction reconciliation, and reporting to the Finance Department.
8. Manage the store's petty cash by requesting operational expenses and ensuring accurate recording and reporting.
9. Ensure visual merchandising is implemented according to company standards and Regional Manager's direction.
10. Act as the main liaison between the store team and the Regional Manager regarding operational updates, issues, and business needs.
11. Identify, document, and report any operational irregularities, policy violations, or suspected fraud to the Regional Manager.
12. Ensure an excellent customer shopping experience by maintaining high standards of customer service.
13. Drive the store team to achieve sales targets and operational KPI
    

Qualifications

1. Minimum Diploma (D3) or Bachelor's Degree (S1) in any discipline.
2. Minimum 2–3 years of experience as a Head Store, Store Supervisor, Assistant Store Manager, or similar leadership role in the retail industry.
3. Experience in the footwear, fashion, or retail industry is highly preferred.
4. Proven experience in leading, supervising, and developing a retail team.
5. Strong leadership, communication, and interpersonal skills.
6. Customer-focused with a passion for delivering exceptional shopping experiences.
7. Strong problem-solving and decision-making abilities.
8. Good understanding of retail store operations, inventory management, and stock control.
9. Familiar with cash handling, petty cash management, and daily financial reconciliation.
10. Proficient in Microsoft Office (especially Excel) and Google Workspace.
11. Able to work under pressure, meet sales targets, and manage multiple priorities.
12. Willing to work on weekends, public holidays, and rotating shifts.