Job description for Guest Relations Manager - Night at The Grand Ho Tram Strip
Job Benefit
-Insurance
-Allowances
-Employee Shuttle Service
-Uniform
-Health checkup
-Training & Development
-Salary review
-Annual Leave
Job Description
- Act as manager on duty on behalf of the hotel Senior Management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise during night shift.
- Direct and oversee all hotel operations during the night shift to ensure guests and employees’ safety.
- Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
- Prepare reports; maintain required records and files.
- Brief all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Check arrivals, departures and any special requests and carry out accordingly, meet & greet the guests upon arrival and ensure escort guests to the room.
- Maintain a close relationship with other departments and their leaders to promote feedback, cross training, and efficient operations.
- Hotel walk through with security whenever necessary. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Hotel Manager.
- Ensure all fire-life-safety procedures are followed
- Perform night audit duties
- Make sure you and the team are kept up to date new policies and procedures and training.
- Perform other duties assigned by your manager.
Job Requirement:
- Two – four years’ experience working required.
- One year management experience required.
- One-year department experience preferred.
- Bachelor’s degree is required, or Higher Education is preferred.
- Microsoft Office knowledge required.
- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
- Professional appearance and grooming are required.
- Exceptional and professional communication skills, both oral and written.
- Organized, can multi-task, superior problem-solving skills, and detail oriented.
- Proven record in maintaining unfailing, high quality service levels in luxury hotel.
- Experience in training and empowering employees who are also held responsible and given consistent feedback.
- Able to foster the relationship with peers and assure teamwork is the prevailing way to do business
