Job benefits
Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Skills
Job description for GO Duty Officer / Chuyên viên Giám sát dịch vụ mặt đất at Vietjet Aviation Joint Stock Company
I. Responsibilities
- Operation supervision, ensure staff comply with company regulations, procedures, and CAAV’s regulations
- Conduct ground operation included: passenger service, baggage, cargo & ramp services at the airports.
- Participate in building up a standardized system to maximize safety measures for VJ’s flight
- Ensure quality of ground service to be met as a requirement, punctual, and efficient for VJ’s flights according to daily flight schedule. - Maintain good relationship with airport authorities to ensure the quality of providing services
II. Accountabilities:
A. Passenger services
Monitoring open flights and handling last-minute passengers.
- Ensure company image must be displayed properly according to company regulation (FIDS, queuing poles…)
- Monitor the attitude/uniform/grooming/service manners of ground staff at check-in counter/boarding gate.
- Coordinate with the relevant departments to serve VIP/CIP/Skyboss passengers or specific products.
- Timely update, distribute new procedure of ticketing, baggage, and add-on services to all handling teams at the airport.
- Responsible for conducting, supervising providing services which are related to passenger services, baggage service operations of departure/arrival VJ’s flights.
- Handle all incurred issues at the check-in counter, boarding gate
B. Ramp services
- Monitor overall ramp & cargo operations for the station.
- Coordinate with related departments on solving the abnormal issues of cargo & ramp service.
- To ensure ongoing cost-effectiveness of ramp & cargo operation for the respective stations.
- Supervise and ensure staff must comply with safety regulations during operation on-ramp.
- Supervise opening/closing time of check-in counter/boarding gate according to SLA and SOP
C. Headset communication task
- Connect headset with aircraft, communicate with captain via inter-phone.
- Observe and notice abnormalities of aircraft and report timely to captain on duty
- Establish headset communication with the pilot, when the process is done, a good-bye performance shall be performed.
- Ensure the report system is always completed for safety/security-related occurrences and issues.
III. Other tasks
- To decide and find a solution in the event of problems with regards to ramp & cargo operations/discrepancies.
- Organize to collect customers’ comments about service quality, cooperate with other concerning units to analyze this information.
- Participate in a training course if requested
- Maintain a good relationship with a colleague
- Responsible for building up professional working environment, enhance teamwork & personal responsibilities.
- Comply with policies, regulations of the company.
- Strictly comply with passenger information protection
- Strictly comply & follow up the policies, procedures of safety & security as well as the passenger.
- Maintaining & preserving the company’s equipment.
- Execute other tasks as assigned by the upper-level manager
About the company
WELCOME TO VIETJETAIR, A NEW-AGE AIRLINE
VietJet Air – a dynamic, innovative airline – has quickly won passengers’ hearts to become the most favorite airline in Vietnam and in the region.
VietJet Air is operating an intensive flight network in Vietnam and is planning to expand its operation throughout the Asia-Pacific region. The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service, helping to lead the Vietnam aviation industry into a new era.
VietJet Air is already well-known in Southeast Asia for providing passengers with a wide range of flying routes as well as its trademark fun and friendly service and easy to use online booking and purchase systems.
VietJetAir has been honored with prestigious prizes in Vietnam and in the world. At the “Budgies & Travel Awards”, held in London, VietJetAir, along with SpiceJet (India), EasyJet (England), Southwest (USA) and AirAsia X( Malaysia), was shortlisted in the category for “Top 5 Best New Route Launch.”
VietJet Air has also awarded as “The Airline with Cultural Creative and Entertainment in-flight Programs” by the Asian Record Organization and earned a “Golden Star Award for Quality” from Business Initiative Directions (B.I.D), Switzerland. Furthermore, the airline earned Merit of Distinction by Ministry of Transport of Vietnam in two year continuously, Vietnam National Administration of Tourism & Vietnam Tourism Association and was declared “the most friendly transportation and best promotion Airline in Vietnam” by Spend & Use Advisory Magazine.
1. Vision
-To become the most preferred and prestigious airline in Vietnam and in the region
2. Mission
-To develop and operate on intensive flight network. To achieve breakthroughs in aviation industry.
-To make air transport more popular in Vietnam and in the region
-To provide satisfaction to passengers with excellent service and a friendly smile
3. Core value
Safety – Fun and Friendly - Affordable price - Punctuality
Enjoy flying and explore more opportunities at https://careers.vietjetair.com/jobvacancies.
Office address
VIETJET PLAZA, 60A Truong Son Street, Ward 2, Tan Binh District, Ho Chi Minh City, VietnamCompany gallery
