Job description for Giám đốc Phát triển và Chăm sóc khách hàng định chế at Công Ty Chứng Khoán Acb
MÔ TẢ CÔNG VIỆC
1. Organize and manage the activities of subordinate employees:
- Develop plans and implement business targets.
- Assist the Head of Department/Head of Division in organizing and developing activities to achieve business targets.
- Monitor and manage the marketing and consulting of customers using ACBS products (services) and related products; receive and resolve customer complaints and inquiries.
- Organize cross-selling of products (services) within the assigned scope.
- Organize promotion programs and customer care activities.
- Participate in providing feedback and suggestions for the development and improvement of services, regulations, and related business processes.
2. Train and guide subordinate employees:
- Guide new employees in business operations and skills.
- Assist subordinate employees in dealing with important customers.
- Support subordinate employees in handling customer complaints and inquiries.
- Assist the Head of Department/Head of Division in managing, evaluating, and developing employees within the division.
3. Prepare work reports as required by regulations and authorities:
- Monitor, evaluate, and report on the implementation of the department's plans.
- Prepare reports as required by regulations and authorities.
- Perform other tasks as assigned by the Head of Department.
