General Manager
Must have skills
Job description for General Manager at Outpost
Outpost is a next-generation travel and hospitality brand designed to meet the needs of remote professionals and digital nomads seeking to live, work, travel, and explore the world.
Our destination neighbourhoods deliver boutique coliving accommodation combined with modern coworking spaces, travel and wellness programs, café and bar offerings, as well as social and recreational events. Our online community connects our members to a network of fellow nomads and travellers, as well as career opportunities and lifestyle content.
Outpost's mission is to help remote professionals and digital nomads – as well as ahead-of-the-game teams and organizations – to join the remote revolution and design their best lives. Founded in Indonesia in 2016, Outpost has expanded to multiple locations in the nomad hubs of Bali and Sri Lanka, recently in Srilanka and with further locations coming online in the region in 2022.
Come join a growing company and help us redefine how people will live, work and find their purpose.
General Manager (Canggu, Full-Time)
Responsibilities include :
The General Manager (GM) is responsible for all aspects of operations at the property, day-to-day staff management, finance and members satisfaction. You should be an ambassador for the Outpost brand, be a part of our community, provide leadership, strategic planning to all departments and ensure operational excellence and maximize our operational profits.
You will be responsible for managing the properties departmental management team and overall property targets to deliver an excellent member experience.
Key Responsibilities:
- Oversees the operations of the entire property.
- Manage on-going profitability of the property, ensuring revenue and member satisfaction targets are met and exceeded.
- Ensure that monthly financial forecasts for Coliving, Coworking, Food & Beverage, Travel, Trainings, Events and all other departments are on target.
- Analysing P&L statements and reacting with impactful strategies based on findings.
- Prepare and monitor daily and monthly financial reports.
- Responsible for the preparation and presentation of the annual Operating Budget.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Overseeing and managing all departments and working closely with departmental managers on a daily basis.
- Lead and mentor the management team to ensure career progression , development and team satisfaction.
- Act as a final decision maker in hiring key staffs.
- Ensure full compliance to SOP’s, policies, procedures and service standards.
- Conduct and respond to audits to ensure continual improvement is achieved.
- Responsible for legalization, health & safety, fire regulations and that all legal requirements are met.
- Handling member complaints, and overseeing the service recovery procedures.
- Ensuring reviews will be answered accordingly and ratings on OTA’s stays on target .
- Ensure all decisions are made in the best interest of the company.
- Take an active role in engaging our community through events and sparking conversations in our spaces and our online community platforms.
Qualifications:
- The ideal candidate is a seasoned and highly intelligent hospitality industry professional with outstanding management skills and extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights.
- Excellent interpersonal communication and organizational skills to coordinate a variety of project activities with a strong attention to detail.
- Ability to communicate effectively, written or verbal, with a multitude of different stakeholders respectfully and appropriately.
- Addressing operational concerns and issues, monitoring overall stakeholder and constituent satisfaction.
- Developing and implementing operational procedures and policies.
- Critical thinking and problem-solving skills; Ability to conduct research for special projects, respond timely to inquiries, and present clear and succinct written/oral briefings.
- Ability to work with details, confidential and time-sensitive issues.
- Good decision-making skills and response to high-pressure situations.
- Good English communication and listening skills.
- Ability to work under pressure.
- Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
Requirement:
- A bachelor or masters degree in hotel management is preferred, or candidates who have the required experience in opening, managing and operating a hotel with a clear track record.
- 10 years experience in the hospitality industry, with significant international experience preferred.
- 1-3 years of experience as a General Manager required.
- Understanding of coliving and coworking markets are a big plus.
- Detailed understanding of data administration and management functions (collection, analysis, distribution, etc).
- Proficient in MS Office 365 (Excel, Access, Word, etc.).
- An analytical mindset with problem-solving skills.
- Excellent communication and collaboration skills.
- An ability to work cross-functionally and be supportive to multiple team members.
- High attention to detail and accuracy.
- Comfortable dealing with ambiguity and working independently.
- Excellent time management and organizational ability.
- Passion to learn and grow.
Reports to: Country General Manager
Desired Start Date: Immediate
Location: Canggu, Bali - Indonesia
About the company
Outpost is a next-generation travel and hospitality brand designed to meet the needs of remote professionals and digital nomads seeking to live, work, travel, and explore the world.
Our destination neighbourhoods deliver boutique coliving accommodation combined with modern coworking spaces, travel and wellness programs, cafe and bar offerings, as well as social and recreational events. Our online community connects our members to a network of fellow nomads and travellers, as well as career opportunities and lifestyle content.
Outpost's mission is to help remote professionals and digital nomads – as well as ahead-of-the-game teams and organizations – to join the remote revolution and design their best lives. Founded in Indonesia in 2016, Outpost has expanded to multiple locations in the nomad hubs of Bali and Sri Lanka, with further locations coming online in the region in 2022.
Come join a growing company and help us redefine how people will live, work and find their purpose.
Office address
Nyuh Kuning Rd, MAS, Ubud, Gianyar Regency, Bali 80571
