Job Requirements
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Skills
Job description for Front End Technical Support (Html/Css/Javascript) at Boost Commerce
- Utilize Javascript/CSS/HTML to setup and customize our app for customer's store.
- Troubleshoot technical issues and provides possible resolutions.
- Respond to and follow up on support inquiries by email, chat and phone.
- Support Customer Success team (L1-tier) in technical problems.
- Work closely with Partners to implement their requirements and sustain good partnerships.
- Collaborate with other Dev teams for cross-functional integrations.
- Properly escalate unresolved issues to appropriate internal teams.
- Document technical knowledge in the form of Knowledge base articles.
- Strong Technical background in Computer Science, Software Engineering or a related technology field preferred
- Proficient understanding of Javascript, HTML, CSS.
- Proficient English reading and writing skills.
- Good at problem-solving and debug skills.
- Good logical thinking.
- Pay attention to every detail/aspect of the work.
- Communicate fluently in English.
- Have track of record in e-commerce.
- 100% remote culture. Live and work from wherever you feel happiest.
- 13th-month salary and performance bonus
- Day-off: 14 days/year and Vietnam holidays
- Macbook provided after probation period
- Bao Viet Health Care Insurance (after 3-month in the role)
- Monthly company party and quarterly company trip
- Free online learning and Reimbursement for selected courses.
- Free access to the co-working space
- Annual Health Checks
- Allowance for gyms, fitness, yoga plus cash bonuses for lots of occasions around the year.
- Great chance to improve your expertise/skills and English communication via international exposure;
- Get support and work with talented and friendly members;
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