Job description for Fresher/Junior Technical Support at XSofts POS
About XSofts:
XSofts is a software development company that creates advanced Point of Sale (POS) solutions for the US retail and hospitality industries. Its platform helps businesses manage omnichannel sales, track inventory in real time, engage customers through loyalty tools, and gain actionable insights with reporting and analytics, all through a centralized, user-friendly system.
JOB DESCRIPTION
You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.
- Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
- Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.
- Customer Communication: Maintain clear and professional communication with customers throughout the support process.
- Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.
JOB REQUIREMENTS
- 1 year of experience in Technical Support, After-Sales Service, or Customer Service.
- Ability to learn new products quickly, problem-solving skills, and manage time effectively.
- Proficiency in Microsoft Office Suite and other relevant software.
- Having technical knowledge of software products or having experience in customer service for software products is a plus
- Good communication skills, dynamic, good analysis, negotiation, and problem-solving.
- Ability to work independently and finish tasks on time and effectively.
- Ability to operate under great pressure, as a team, and independently.
What we offer:
- 13th-month salary
- Yearly performance bonus
- 12 annual leave days + 1 paid leave on Christmas Day
- SHUI and an annual health check
- Salary review after the probation period
- Yearly salary review
- Gifts for Mid-Autumn Festival, Tết, and more
- Laptop/PC provided
- Petrol allowance: 400,000 to 700,000 VND per month, depending on your distance from the office.
Office Location: Q-Industries, 7th St., District 7, HCM
Working Hours: Monday to Friday, 07:30 AM - 04:30 PM
Send your CV to: [email protected]
