Job description for Ecommerce Full-Time at Kaya Spread International Vietnam
About the Role
We are looking for a motivated and detail-oriented person to join our team as an E-commerce Intern. In this position, you will support daily operations across product management, order processing, warehouse coordination, customer care, and promotions. You will be responsible for posting and updating product information and images, processing domestic e-commerce orders, following up on daily orders, supporting shipping and logistics, assisting with CRM and promotional activities, and engaging with customers across various channels; replying to inquiries, providing support, and offering advice.
Job Summary
We are seeking an organized, proactive, and results-driven E-commerce Operations Executive to oversee day-to-day operations across our online marketplaces and brand store. The ideal candidate will ensure smooth order fulfillment, inventory accuracy, standard operating procedure (SOP) compliance, and seamless cross-functional collaboration with Marketing and Executive Leadership to hit key business targets.
Key Responsibilities
1. Platform & Daily Operations Management
- Oversee and optimize end-to-end store operations across all e-commerce platforms (Shopee, Lazada, TikTok Shop, Website, etc.) in strict compliance with standard operating procedures (SOPs).
- Plan, prioritize, and execute daily operational checklists to ensure optimal shop performance and customer satisfaction.
2. Inventory Control & Fulfillment Logistics
- Take full accountability for inventory management across all e-commerce channels, ensuring accurate stock levels, continuous synchronization, and minimal stockout/overstock risk.
- Coordinate logistics, warehousing, and shipping partners to ensure timely order dispatch and delivery.
- Manage packaging supplies and fulfillment materials to maintain operational efficiency and quality presentation standards.
3. Performance Tracking & Reporting
- Track core operational and sales metrics; prepare and present comprehensive monthly performance reports highlighting key findings and optimization areas.
- Monitor SLAs, return rates, order processing times, and cancellation rates, implementing corrective actions as needed.
4. Strategic Execution & Cross-Functional Alignment
- Work closely with the Director to execute high-level business strategies, monitor progress, and provide detailed follow-ups to ensure milestones are met.
- Collaborate with the Marketing team to plan and execute on-site/off-site promotional campaigns, mega-sale events, and promotional deals to hit company KPIs.
5. Customer Data & Relationship Management
- Build, maintain, and enrich the database of existing and prospective customers to support targeted retention and CRM initiatives.
- Identify customer behavior trends and recommend operational improvements to elevate the customer journey.
6. Requirements & Qualifications
- Experience: Above 1 year of hands-on experience in e-commerce operations, order management, or digital retail.
- Platform Knowledge: In-depth familiarity with backend management of major e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop)
- Skills: Strong inventory planning, analytical thinking, and problem-solving skills. Proficiency in MS Excel / Google Sheets is essential.
- Communication: Excellent interpersonal skills with the ability to coordinate across cross-functional teams and report directly to senior leadership.
- Work Ethic: Detail-oriented, highly organized, and able to thrive under pressure during peak campaign seasons.
7. What We Offer (Optional / Customize as needed)
- Competitive base salary with campaign performance bonuses.
- A professional, fast-paced, and supportive work environment.
- Opportunities for career progression into managerial roles.
- Standard insurance, annual leave, and company welfare benefits.
- A great chance to go abroad and develop your career in Viet Nam and overseas.
- Lunch will be provided.
