Delivery Project Executive - Operation / BPO Director
Job description for Delivery Project Executive - Operation / BPO Director at Quesscorp
• Service Delivery – achieving all key contractual SLAs
• Day to day Client management
• Lead all client and internal calls for the process, single point of contact
• Direct WFM, Training and other shared services for optimum functioning of account
• Single point of contact for all financial decisions regarding the account
• Manage attrition and career planning of all employees within span of control
• Grow account strategically to increase top line for the organization
• Manage and improve profitability of the account
• Ensures continuous improvement in service delivery through Process Improvement Initiatives
Must have skills
Job benefits
- Health and wellness benefits
- Medical coverage
- Personal development benefits
- Team building events
- Others
About the company
Quess Corp Limited (BSE: 539978, NSE: QUESS) is India’s leading business services provider and largest private-sector employer. We offer a host of services to help organizations manage their non-core activities in the areas of Workforce Management, Operating Asset Management, and Global Technology Solutions across industries and geographies.
Our team of over 3,34,000+ professionals spread across India, North America, South America, Southeast Asia, and the Middle East offers solutions across areas such as general staffing, IT staffing and recruitment, facility management, security services, BPO, CLM, business intelligence, robotic process automation, and more. Our expert solutions are aimed at improving the operational efficacies for over 2700 clients across the globe.
Established in 2007 and headquartered in Bengaluru, Quess Corp has a market cap of approx. INR 5,410 cr as of June 30th , 2020. We are also ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.
Office address
Lầu 6&7, Tòa nhà Mê Linh Point, Số 2 Ngô Đức Kế, Phường Bến Nghé, Q.1