Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Customer Support (Technical) at Sharework
- Provide technical support to users and project teams(onsite/remote)
- Respond in a timely manner to service issues and requests
- Provide guidance and training to users on current/new technologies, IT processes, and policies to enhance technology adoption
- Identify hardware and software solutions
- Troubleshoot technical issues
- Speak to customers to quickly get to the root of their problem
- Provide timely and accurate customer feedback.
- Good English Communication
- Previous relevant experience in customer service/support, client services or technical support role
- Ability to provide outstanding customer service and technical support
- A keen eye for detail with a technical, logical thought process
- Deadline-focused time management skills
- Ability to maintain composure and customer focus in high-pressure situations
- Previous experience supporting apple laptops, desktops & tablets is a plus.
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