Job description for Customer Support Specialist at Star Activation LLC
Client Experience Executive (VN)
Location: Bình Hưng Commune, Bình Chánh District, Ho Chi Minh City, Vietnam
Working Arrangement: On-site during weekdays and public holidays, with remote work arrangements on weekends.
About our client
Our client is a global financial services company providing online trading solutions to clients around the world. We combine technology, innovation, and customer-focused services to help clients access global financial markets through our secure and advanced trading platforms.
Our products include access to different financial markets such as foreign exchange (Forex), commodities, indices, and other investment-related products. Through our platforms and services, clients can monitor market movements and manage their trading activities with the support of reliable technology and dedicated customer service.
With a strong focus on customer experience, operational excellence, and continuous improvement, our client is committed to delivering a seamless and professional service experience to clients worldwide.
Why Join Us?
- Open to fresh graduates and experienced professionals with a passion for customer service and learning
- Gain valuable exposure to the global financial services industry
- Develop professional skills in client servicing, operations, and fintech
- Career growth and continuous learning opportunities
- Work in a collaborative and supportive team environment
- Attendance allowance and shift allowance provided
About the Role
As a Client Experience Executive, you will be responsible for supporting clients throughout their journey with our client. You will play an important role in ensuring smooth account operations, providing timely assistance, and delivering a high-quality customer experience.
This role is suitable for candidates who enjoy helping customers, solving problems, managing operations, and building their career in the growing financial technology (fintech) industry.
Key Responsibilities
- Provide professional and timely customer support through Live Chat and email
- Assist clients with account registration, onboarding, and KYC verification processes
- Review, maintain, and update client account information accurately
- Support account setup, activation, and daily account-related operations
- Handle customer requests related to transfers, claims, promotions, and reward programs
- Respond to customer and sales team enquiries through email and internal communication channels
- Investigate and resolve client account issues efficiently while ensuring a positive customer experience
- Support customer lead management and distribution according to internal procedures
- Monitor basic market updates and provide operational support when required
- Prepare, update, and maintain operational manuals, SOPs, and internal documentation
- Collaborate with different departments to ensure smooth customer operations
- Perform other customer service and administrative tasks as assigned
Requirements
- Bachelor's Degree in any discipline
- Fresh graduates are welcome to apply
- Previous experience in customer service, client support, operations, fintech, financial services, or related industries will be an advantage
- Strong communication and interpersonal skills
- Good attention to detail and problem-solving abilities
- Positive attitude with a willingness to learn and grow
- Able to work effectively in a fast-paced and dynamic environment
- Proficiency in Vietnamese and Mandarin languages is preferred to liaise with local and regional stakeholders
If you are passionate about delivering excellent customer experiences and looking to build your career with a growing global financial services company, we would love to hear from you!
