Customer Support Manager (Chuyên viên hỗ trợ khách hàng)
Job benefits
Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Skills
Job description for Customer Support Manager (Chuyên viên hỗ trợ khách hàng) at TravelLine
- Teach clients how to work with the TravelLine platform;
- Provide strong support by processing clients’ requests via calls, emails (ex. the meaning of the reports, how to settle product);
- Handle the feedback from clients and transfer technical requests to the 2nd support line;
- Check that our products are working correctly on the client-side. In case of finding mistakes create and send to a client a list of recommendations for a proper work;
Interview process
- Apply via Glints (Only accept English CVs)
- Screening interview with our recruiter
- Finish a quick Test Task
- Interview with our Hiring Manager
- Offer
