Customer Support (Japanese N1/N2)

iTechWX

Company prefers not to disclose

Operations & Customer Service

Full-Time · On-site

Minimum Bachelor’s Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Bachelor’s Degree

22-34 years old

Skills

Japanese Language

Customer Service

Call Center

Communication Skills

Customer Support

Problem Solving

Job Benefits

Annual Leave

Career Path

Laptop Provided

Insurance

This job post is managed by

Mandy Nguyen

Job description for Customer Support (Japanese N1/N2) at iTechWX

LOCATION

6th / M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City

No remote

RESPONSIBILITIES

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

REQUIREMENTS

Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Can understand English technical document, and have basic English conversation skills
Open for Freshers (able to work Fulltime)
Customer service mindset
Interested in the IT field

WORKING TIME: 7:00 AM – 4:00 PM, Mon-Fri

Includes holiday and Tet shifts as assigned, allowances provided per labor law
Any shift or schedule changes will be notified by the department head

BENEFITS

Up to 30M
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities

iTechWX

Information Technology and Services

501 - 1000 employees

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.

Accountability ensures that our team members remain responsible and dependable.

Passion drives our commitment to excellence and continuous improvement.

Professionalism guides our conduct, ensuring integrity and respect in all interactions.

Together, these principles shape us - iTechwx

Office address

Opal Tower, 92 Nguyen Huu Canh street, Binh Thanh District

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