Job description for Customer Support Executive (từ 6 tháng kinh nghiệm) at Bss Group
BSS Group is a leading eCommerce solution provider with over 13 years of experience in the Ecommerce ecosystem, delivering high-quality apps and services to thousands of merchants worldwide. With a proven track record and rapid growth in Shopify app development, we are now expanding our portfolio to build more innovative Shopify apps that empower merchants to scale faster and sell smarter. As we grow, we are looking for passionate and talented members to join our team and shape the future of Shopify solutions.
What we expect you to perform:
- Respond to customer inquiries and concerns through email, chat, or online call, delivering clear and accurate information.
- Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
- Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
- Assist the development team in gathering customer feedback, refining the product backlog, and conducting product testing.
- Contribute ideas to improve onboarding flow, FAQs, and help articles.
- Assist in maintaining and updating self-service resources in the help center and internal documents.
Join BSS, if you:
- Proficiency in English, with an IELTS score of 6.0 – 7.0 or a TOEIC score of 685 – 830.
- Have strong communication, analytical, and critical thinking skills.
- Experience in customer service, and have basic knowledge or hands-on experience with web-based customer support tools, such as Crisp, Freshdesk, or similar platforms.
- Basic understanding of eCommerce platforms, such as Shopify, Magento, WooCommerce, or similar platforms.
- A minimum of 6 months of experience in technology or e-commerce, preferably working with Shopify apps.
To be a BSSer, you will have:
- Salary: 8-15M VND, with reviews every 6 months.
- Performance bonus, seniority bonus, birthday gift.
- Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
- Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
- Youth and dynamic working environment with 95% members are 9x, 2k, we have many clubs: running, football, board games…
- Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
- The State statutory holidays and collective activities organized by the Company (travel, team building, health care, volunteer…).
- Other benefits according to the provisions of the Company and the Labor Code.
