Job description for Customer Support Executive (từ 6 tháng kinh nghiệm) at Bss Group
About the Role
We are looking for a Customer Support to join our SaaS team and support merchants using our Shopify Apps.
You will work closely with customers to understand their issues, provide clear solutions, and collaborate with Product and Development teams when technical support is required.
This position is suitable for fresh graduates or candidates who want to start their career in SaaS, eCommerce, and Customer Support.
Responsibilities
- Support customers via live chat, email, and other support channels.
- Understand customer questions and provide clear, accurate, and friendly solutions.
- Guide merchants on how to install, configure, and use our Shopify Apps.
- Collect necessary information and reproduce customer issues before escalating them to the Development team.
- Assist the development team in gathering customer feedback, refining the product backlog, and conducting product testing.
- Create or improve FAQs, help articles, and internal support documentation.
- Handle additional tasks as needed (about 10% of your workload).
Requirements
- A minimum of 6 months of experience in technology or e-commerce, preferably working with Shopify apps.
- Proficient in English with an IELTS score of 7.0 or equivalent (both written and verbal).
- Strong communication, problem-solving, and customer-service mindset.
- Willingness to learn new technologies and eCommerce platforms.
- Ability to understand customer problems and explain solutions in a simple and clear way.
- Responsible, patient, detail-oriented, and proactive.
- Comfortable working with web applications and learning technical concepts.
- A technical or eCommerce background is not required, but an interest in technology and SaaS products is highly appreciated.
Nice to Have
- Candidates are highly encouraged to apply if they have:
- Basic knowledge or hands-on experience with web-based customer support tools, such as Crisp, Freshdesk, or similar platforms.
- Basic understanding of eCommerce platforms, such as Shopify, Magento, WooCommerce, or similar platforms.
- Prior experience in Shopify customer support, and e-commerce is an advantage.
- Basic knowledge of HTML/CSS is a plus point.
To be a BSSer, you will have:
- Salary: 8-15M VND, with reviews every 6 months.
- Performance bonus, seniority bonus, birthday gift.
- Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
- Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
- Youth and dynamic working environment with 95% members are 9x, 2k, we have many clubs: running, football, board games…
- Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
- The State statutory holidays and collective activities organized by the Company (travel, team building, health care, volunteer…).
- Other benefits according to the provisions of the Company and the Labor Code.
