Job Requirements
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Skills
Job description for Customer Support Executive (CSE) at Pixelz
- Provide knowledgeable and timely support to our customers via email and live chat
- Communicate customer requirements to Service Production Team
- Cooperate closely with Customer Success Team to ensure customer satisfaction
- Handle escalated issues and follow up with the relevant teams with full ownership
- Communicate feature requests and bugs reported by customers
- Make recommendations for service improvements
- Help in creating a strong response pool (FAQ) for our customers
- Align with sales in up-selling opportunities and cross-selling activities
- Support rotating 24/6 shifts (5 to 6 workdays a week)
- Be a Customer Advocate for Pixelz and its services
- Report to the Customer Support Team Leader
- 2+ years of experience in customer service
- Fluent English speaker. Additional languages will be a plus
- Experience with web-based customer support applications (Zendesk, Intercom etc)
- General knowledge of Photoshop and photography is highly appreciated
- Experience within SaaS companies is preferred
- Strong writing skills and a keen eye for detail
- Strong empathy for customers, and a ‘customer first’ mindset
- Dependable and punctual, with strong time management and prioritizing skills
- Team player with an upbeat personality
- Flat, transparent and industry-leading organization
- An international working environment in a dynamic and vibrant team
- Inspiring workspace in a brand-new skyscraper building in Hanoi
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- 6-months maternity leave and two weeks fully paid off for parental leave
- Up to 15 days of annual leave per year
- Summer trip allowance
- Team fun activities and yearly ‘Pixelz cup’ championship
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