Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Customer Support Executive (7-13M) at Bss Group
- Receive requests and answer questions from customers through freshdesk, skype, live chat
- Support to handle problems arising when customers install and use BSS Commerce Shopify products
- Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
- Updates to customers on the status of processing requests
- Advise customers on solutions when using ecommerce and Shopify
- Work with various teams
- Conduct other tasks assigned
- 22-25 years old, Bachelor’s Degree with majors in Economics, Foreign Trade, Diplomatic,...is preferable
- Fluent in English (IELTS, TOEIC certificate is preferable)
- Require Communication, Presentation, Analysis, and Critical Thinking Skill
- Have experience about Technology, Ecommerce, Marketing at least 6 months is preferable
- Good teamwork and Quick learner
- Ready to support clients on different timezone
- Salary: 300-600$/month (Review every 6 month).
- Work with 100% foreign. Exposed to the latest technology and ecommerce trend
- Monthly in-house coaching and mentor programs
- Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game...
- At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
- The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
- Office with a great view from the 18th floor and creative workplace design
- Working hours are 5 days/week
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