Skills
Job description for Customer Support - CRM Product at Mekari
Job description:
- Handle user inquiries and complaints through live chat/phone call/email
- Ensure user satisfaction through feedback and solution
- Inform user in case of website maintenance or any problems occurred
- Collaborate with internal team to handle complaints and other inquiries
Requirement:
- Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
- Experience in handling user inquiries and complaints through live chat is a plus
- People-oriented, proactive, and communicative
- Good analytical and problem-solving skills
- Good personality
Required Skills:
- Persuasion and Negotiation
- Email Support
- Chat Support
- Customer Service
- Typing
- Communication Skills
- Fast learner
- Willing to independently learn
Interview process
Here at Mekari, our interview process will be:
- Apply via Glints
- Personality test and Technical Test
- Screening interview with our recruiter
- Interview with our Hiring Manager
- Offering
About the company
Mekari merupakan perusahaan Software-as-a-Service (SaaS) terdepan yang menyediakan solusi automasi bisnis berbasis cloud untuk mendukung perkembangan beragam bisnis di Indonesia, dari kecil sampai besar, melalui penggunaan teknologi. Produk kami meliputi: Jurnal, Talenta, Klikpajak, dan Qontak.
