Customer Success Manager
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Job description for Customer Success Manager at Glints Indonesia
We are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Client Success Manager to join our Sales team, to drive the customer success and customer experience function across TalentHunt, build interactions with customers, solve their problems and needs. She/he will also encourage the customer to get the best from what we offer and think of ways to improve and systematize customer experience. She/he will manage client retention rates, job renewal (farming), and upselling different products line to clients.
What You’ll Be Doing
In this role, you will:
- Lead a team of Account Managers and drive the team to meet the company’s strategic objectives in terms of sales, profit, and growth target.
- Manage client retention rates, job renewal (farming), and upselling different products line to clients.
- Manage long term partnerships and provide outstanding service to the client on commercial and rally for differentiated support from the larger organization.
- Identify the client's value chain and ultimately create value map strategies for own set of customers.
- Work to perform in analyzing Glints customers' satisfaction and needs, which may open up new opportunities for cooperation.
- As a Consultant for our hiring partners, providing the business solutions through Glints products.
Who We Are Looking For
- Someone that has min. 5 years of working experience in sales and account management
- Proven track record of exceeding or high achievements in individual targets either in sales, account management, or a similar function.
- Proven past experience of leading a team consist of min. 4 people and achieving high-performance team target
- Process-driven: high attention to detail, with a process and solution-oriented mindset
- Comfortable working with early-stage products, i.e. you work well with uncertainty and like taking responsibility.
- Comfortable talking with the CEO level and dealing with enterprise accounts.
- Must have a positive attitude
- English is a must-have.
- Relevant experience in customer-facing success, support, account management, or sales role, is a huge plus point.
About the company
Let’s Realise Human Potential.
We are building Southeast Asia’s largest talent platform for career development and recruitment that helps people build their dreams by joining great organisations, learning the right skills and building great teams.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is a career development and recruitment platform with an enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$10M+ from best venture investors in Asia to-date.
Our agility and firm hold on our core purpose and values has allowed us to remain resilient and thrive through tumultuous times.
We are proud to be recognized by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special:
- Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
- Integrity: Have courage, be guided by the truth, don’t be afraid
- Impact: Missionaries, not mercenaries
- Beginners’ Mindset: Stay humble, don’t be attached to ego
- Customer Obsessed: Customers First
- Ownership: Care intensely about the mission and take responsibility
- High Standards: Dream big and deliver epic outcomes fast
Where We Work
Since Glints was founded in Singapore in 2013, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Hong Kong and Taiwan.
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