Customer Success Leader
Job Requirements
Job benefits
Flexible work hours
Have the flexibility to get work done on your time and in a way that accommodates your lifestyle
Remote work options
Flexible scheduling and you can work remotely when needed
Free food & beverages
Overflowing pantry or meal allowances, offering free food at work helps with company morale
Team-building events
Build camaraderie and trust within the company
This job post is managed by
Skills
Job description for Customer Success Leader at Hamsa Corporation
Opportunities
• Flexible working hours
• Opportunity to get to know e-commerce insights and Shopify app markets
• Be responsible for the Customer Success team and drive customer satisfaction
• Be part of a growing and successful company.
Role & responsibilities
• Take primary responsibility for managing the team members, including providing training and support in complex cases.
• Monitor and enhance the performance of the support team and individual members.
• Learn about products features and update functionalities knowledge continuously
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and helping customers use specific features
• Collect and report customers insights to product team for improvement.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Collaborate with other teams (management, product, marketing) for quarterly and monthly planning, and track progress.
Skills & qualifications
• Willing to work night shifts and weekend shifts
• At least 2 years of experience in supporting digital/SaaS products
• Proficient English skills (IELTS > 6.5)
• Excellent communication (verbal and written) and interpersonal skills
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Effective and positive communication with customers, team members, and managers
• Demonstrated leadership qualities
• Basic knowledge of HTML, CSS, and JS is a plus
Compensation & benefits
• Income commensurate with experience and ability
• Quarterly and annual bonuses based on common goals
• Review development roadmap every 6 months
• Opportunity to work in the e-commerce industry, especially Shopify, the number 1 e-commerce platform
• Become a member of an enthusiastic and passionate team
• Participate in on-job training before starting work, ensuring you clearly understand and can perform the job
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
• Special attention and direction for each member's development
• Lunch support at the company with a full nutritional menu
• Choose flexible working hours, only 7.5 hours/day guaranteed
• Remote based on personal needs 1 day/month
• Ensure that the regimes comply with State regulations
We are Youth – Passion – Responsibility.
Established in 2014. Since then, Hamsa has delivered customized e-commerce solutions to more than 1000 clients from all over the world.
With teams full of young and talented people, we work together to empower all the online retailers, to bring E-commerce to everyone through modern technology solutions.
To know more about us, please kindly access our website: https://hamsa.life
As Hamsa always values the human factor, we will provide the best welfare for you.
Good pay, good benefits
When joining Hamsa, you can receive up to 15 months of wage payment. Besides, every month, there are monthly bonuses according to your work performance and projects. Salary increase base on the capacity and work performance, regardless of the 6-month or 1-year cycle. Not only health, social and unemployment insurance are fully provided but also you can have free lunch, tea break, high-quality water, free parking, happy hour and vacation twice a year.
Interesting jobs and a clear career path
At Hamsa, you will have the chance to work on the best E-commerce platform with advanced technologies and participate in various projects. Furthermore, based on one-on-one coaching, you can enhance your skills and become a better version of yourself. About your career path, you are free to discover your strengths and interests by working on different kinds of tasks. In addition, the company also provides professional training courses including English, neo manager courses to enhance the expertise of employees
Young, creative and professional working environment
You will get the chance to work in an environment that inspires new ideas, promotes transparency and cooperation. Your teammates are young, passionate and professional so that they will become not only your colleagues but also your second family. Beside, you also have oppotunity work with the latest technologies.
If there seems suitable for you, click ‘Apply Now’!
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of sex, race, age, religion, ethnicity or nationality.
CIC Tower, 2 Nguyễn Thị Duệ (10 minute walking from Keangnam)
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