Job description for Customer Success Executive at Seemecv Pte. Ltd.
- Able to deliver a professional and high-quality service experience in a customer-facing role.
- Adapt to and acquire a strong working knowledge of the offered platforms and processes
- Identifying customers’ needs and maintaining a continuously high level of customer service delivery and satisfaction
- Develop professional rapport with the customers and build positive brand loyalty
- Run regular sessions with clients to optimise platform performance and customer experience
- Conduct and assist in sales activities and events for the generation of more leads.
- Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
- Perform any other duties and responsibilities as assigned by the Management.