Customer Success Executive
Skills
Job description for Customer Success Executive at Seemecv Pte. Ltd.
About SeeMeCV
SeeMeCV is a Singapore headquartered technology business that has been developing leading-edge online recruitment solutions for government agencies, job seekers, employers, recruiters and educators since 2006.
We specialise in providing SaaS based solutions that enable our clients to connect to jobseekers in an innovative and engaging way. Supporting organisations attraction and engagement efforts through the form of fully branded virtual fairs, job portals, career coaching and so much more.
About The Role
As the Customer Success Executive, you report to the Customer Success Manager. You will work with the CSM in ensuring the timely and effective delivery of client solutions, including day-to-day operational reporting, analytics summaries, user-guide and documentation, and providing additional ad-hoc support to our customers and team across our client-base and platforms. In addition, you will be responsible for building relationships with clients, partners, and primary user-groups to ensure the success of various platforms delivered in Philippines.
Job Responsibilities:
- Able to deliver a professional and high-quality service experience in a customer-facing role.
- Adapt to and acquire a strong working knowledge of the offered platforms and processes
- Identifying customers’ needs and maintaining a continuously high level of customer service delivery and satisfaction
- Develop professional rapport with the customers and build positive brand loyalty
- Run regular sessions with clients to optimise platform performance and customer experience
- Conduct and assist in sales activities and events for the generation of more leads.
- Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
- Perform any other duties and responsibilities as assigned by the Management.
About You:
You will be a positive, self-motivated professional with at least 3-5 years’ experience specializing in a customer service, customer success or project delivery role. You’ll be tech-savvy, with a strong interest in the software industry. You are able to work autonomously, taking initiative beyond the scope, driving improvements and concepts independently,
You’ll have strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage) and able to work in a fast-paced environment with demanding clients. You’ll be flexible and able to adapt to any work situation with excellent problem-solving skills.
Most importantly, you’re someone who is enthusiastic in nature with a passion for customer services.
About the company
SeeMeCV has always been about placing the jobseeker at the heart of what we do and offer, helping them to stand-out and engage with prospective employers online in a more engaging and personalised way. This in turn enables employers to see and engage with candidates in multiple ways. Whether it be video CVs, Candidate Management Systems, chatting directly with candidates through Virtual Fairs or supporting them through tailored career coaching.
Established in 2006, we have always believed in the need for more online and virtual recruitment solutions. Having partnered with many educators, employers and recruiters, we continue to grow and evolve.
We are trusted by some of the most well-known government agencies and employers in the region.
Due to Covid-19, we are experiencing extremely high levels of interest resulting in some fantastic bespoke solution design deliverables that have been turned around in a matter of weeks. Due to our long-standing history and established set-up and team, we have been able to move with pace and professionalism during this global pandemic.
We do hope organisations start to see virtual recruitment solutions such as ours. As long-standing integrated approaches that should last long into the future to support recruitment and engagement initiatives, as many have done since 2006.
Office address
39, WOODLANDS CLOSE, #08-61, MEGA@WOODLANDSCompany gallery
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