Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Parental Family Leave
We are fully aware that family comes first. To help you maintain a meaningful relationship with your loved ones, we will give you paid parental leaves—be it paternity, maternity, or quality time.
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Must have skills
Nice to have skills
Job description for Customer Success Executive at Payboy
Our READY Values
- Responsible and Reliable - Every individual is a team player that knows their role, takes ownership and pride in their work.
- Equal Opportunity and Growth - Everybody has a voice in the company and is given space to grow.
- Authenticity - Giving and taking honest and constructive feedback by being genuine and respectful with everybody, giving credit where credit is due.
- Data-Driven - Make informed decisions based on sound statistical analysis.
- Youthful and Vibrant Culture - Get things done and have fun at the same time.
Job Title (Location)
- Provide consistent customer support through emails, phone support and any online communication platforms.
- Ensure efficient and effective day-to-day activities of the business operations.
- Conduct online training sessions to educate clients onhow existing and new product features and functionality work.
- Manage CRM and other platforms related to delivering customer success.
- Understand and formalise customer requests, needs and requirements.
- Provide feedback to Sales Team and Product Team relating to new functionality request and specification, as well as assisting in providing feedback to improve user experience.
- Diploma Holder of any Discipline (preferably in Hospitality or Customer Service-Related)
- Fresh graduate or up to 1-year relevant experience in any Front-Facing Role
- Fluent in Written and Spoken English
- Basic Understanding of HR Policy Knowledge
- Good Understanding of Technology
- Strong Customer-Oriented Mentality. Good Analytical and Problem-Solving Skills. Good Interpersonal Skills. Organized and Meticulous