Job description for Customer Service at HIRE RIGHT SOLUTION
Language Proficiency: English (B2 and above) Or Chinese (HKS 5 or above)
JOB DESCRIPTION
- Handle customer inquiries via email, chat, and messaging channels.
- Resolve customer issues, provide accurate information, and ensure a positive service experience.
- Escalate urgent or complex cases to the relevant teams when necessary.
- Stay updated on products, processes, and customer service guidelines to deliver effective support.
REQUIREMENTS
- Graduated from High School or equivalent academic level.
- Fluency in English (B2 and above) in speaking, listening, writing, and reading.
- Able to work 100% in English.
BENEFITS
- Night Shift Allowance: 30% of base salary.
- 100% salary during the 2-month probation period.
- Join the insurance regimes according to the provisions of the Labor Law.
- Accident insurance 24/7.
- 14 days of leave/year.
- 13th Monthly Salary.
- Annual Health Checkup.
- Working in a dynamic, professional environment with many opportunities for advancement
