Job description for Customer Service Supervisor – Domestics forwarding/Express at CÔNG TY TNHH VẬN TẢI KART (VIỆT NAM)
JOB DESCRIPTION:
Key Responsibilities:
• Act as the main point of contact for key customers.
• Understand customers’ transportation needs, routes, cargo volume, and service requirements.
• Maintain strong and long-term customer relationships.
• Coordinate with Operations, Pricing, Procurement, and Finance teams to provide suitable solutions.
• Prepare quotations and negotiate rates, contracts, payment terms, and service conditions.
• Monitor shipment performance and ensure agreed service levels are met.
• Follow up on delivery delays, vehicle shortages, cargo damage, documentation issues, and other operational problems.
• Handle customer complaints and coordinate corrective actions.
• Review account revenue, costs, gross profit, and business performance.
• Identify opportunities to increase shipment volume and develop new routes or services.
• Support invoice checking, payment follow-up, and overdue debt collection.
• Prepare weekly and monthly reports on revenue, profit, service performance, and customer issues.
Key Performance Indicators
• Revenue and shipment volume
• Gross profit and profit margin
• Customer retention
• On-time delivery rate
• Service-level performance
• Complaint resolution time
• Overdue payment rate
• New business from existing customers
REQUIREMENTS:
- Have 1-3 year above experience at the same position and in Logistics company..
- Proficiency in English. Chinese is a plus.
- Proficiency in computer software like MS Office, typing.
- Good interpersonal and negotiation skills;
- Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player..
BENEFITS:
- Salary: 25–30 million VND/month
- Social insurance provided in accordance with the law; premium health insurance PVI
- Additional benefits for holidays, Tet, birthdays, weddings, etc.
- A youthful, dynamic work environment with ample opportunities for career advancement.
Work location:
- HCMC: 3rd Floor, 36 Mac Dinh Chi, Dakao Ward, District 1, Ho Chi Minh City
