Customer Service Specialist
Skills
Job description for Customer Service Specialist at Rahsa Nusantara
Rahsa Nusantara is a showcase of local wisdom-inspired blends, ethically produced with care for our impact to people and planet. The natural goodness of herbs & spices for a healthier conscious living of today and future generation.
Since 2016, Rahsa Nusantara strives for responsible business, by choosing local, being environmentally consciousness, and acts of empowerment.
We are looking for a motivated and enthusiastic Customer Service Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing customers with resolutions and support to resolving customer complaints and providing a positive and top-quality customer experience.
Requirements
- Diploma in business, communications, or a related field. Bachelor degree are advantegous
- Embrace diversity and passionate in healthy sustainable living
- Previous experience in a customer service role is preferred
- The flexibility to work irregular hours, when required
- Superb written and verbal communication skills
- Understand customers perspectives with cognitive, emotional and compassionate empathy.
Job Description
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels
- Immediately escalating serious complaints or issues that you are not equipped to deal with
- Excellent ability in communication, espicially verbal confidence and persuasiveness for selling the product at the end of the month
- Maintaining a polite, helpful, and professional manner at all times
- Familiarizing yourself with new products and services as they are introduced
About the company
Rahsa Nusantara meracik kebaikan alam, herba, dan rempah untuk keseharian sehat berkesadaran generasi kini dan nanti. Sejak 2016, Rahsa Nusantara mengupayakan proses yang etis dan bertanggung jawab, dengan mengedepankan bahan-bahan lokal yang alami, kesadaran lingkungan, serta pemberdayaan.
Pada 2016, Rahsa Nusantara mengawali perjalanan dari Ready-to-Drink yang mungkin sudah melekat pada memori rasa Jeng & Mas sekalian yang berdomisili di Bandung-Jakarta. Rahsa Nusantara pun berkembang menghadirkan racikan-racikan baik untuk kebutuhan sehari-hari Indonesia.
Rahsa Nusantara bermimpi generasi kini dan nanti hidup secara holistik dan berkesadaran.
Kearifan lokal dan keberagaman menyimpan kunci untuk mimpi itu. Setiap lokalitas memiliki kearifan sebagai solusi permasalahan yang seringkali kini adalah bagian dari fenomena global. Rahsa Nusantara kembali mengakar. Menyadari di mana sedang berpijak. Menggali dan melestarikan kekayaan di sekitar, mewujudkan keberagaman untuk dunia.
Kami pun percaya bahwa perempuan memegang peranan penting menjaga nilai itu. Perempuan berdaya menjaga & melestarikan kearifan untuk generasi kini dan nanti. Menjaga hidup berkesadaran dari generasi ke generasi, untuk diri, sesama, dan alam semesta.
Kami percaya bahwa semua itu saling terhubung. Apakah Jeng & Mas memiliki mimpi yang sama?
Mari bergandengan tangan mewujudkannya.
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