Job description for Customer Service Specialist at 2NUTGUYS
- Provide first-class customer service to our clients, addressing their inquiries and concerns promptly and professionally.
- Handle insurance claims, ensuring they are processed accurately and timely.
- Manage policy renewals, providing clients with updated terms and conditions.
- Develop and maintain a thorough knowledge of all company products, services, and procedures.
- Collaborate with other team members to ensure a seamless client experience.
- Identify opportunities for cross-selling or upselling of additional insurance products.
- Speak, read and write professional business English
- Prior experience in a customer service role, preferably in the insurance sector.
- Strong understanding of insurance claims and renewal processes.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle high-stress situations with composure.
- Detail-oriented with strong problem-solving abilities.
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