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Skills
Customer Service
This job post is managed by
Glints Marketplace Employer
Last active 15 days ago
Job description for Customer Service Officer at Pt Metropolitan Retailmart
Qualification:
1. Communicating with customers in-person, through email or chat, over the phone, or on social media
2. Identify and help customer to finds both products and informations as customer needs
3. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
4. Handling internal and external escalation of customer complaints.
5. Monitoring customer satisfaction levels and record daily reports
Requirements:
1. Bachelor's Degree with at least 1 years experience in customer service.
2. Customer-oriented
3. High empathy and have a quick response in resolving customers’ problems
4. Take initiative to help and how to improve our service to customers.
5. Good analytical thinking, good communication, problem-solving, and multitasking.
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465