Customer Service Lead
Must have skills
Job description for Customer Service Lead at Huntstreet
Job Desc
1. Train, coach, and develop employees in the Customer Service department to provide excellent customer service while meeting performance goals
2. Ensure that your teams have daily goals set that maximize short-term and long-term success
3. Review and analyze overall departmental performance, monitor work plans, and adjust staffing levels
4. Handle customers problem and conversations that require management level attention.
5. Communicating courteously with customers by telephone, email, letter and face to face
6. Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service team.
7. Developing feedback or complaints procedures for customers to use
8. Developing customer service procedures, policies and standards for your organization or department
Requirements :
1. Min Bachelor Degree in Communication or equivalent
2. Min 5 years of work working experience in the related field is required for this position
3. Leadership skills: a demonstrated ability to lead people and get results through others.
4. Excellent interpersonal and communication skills
5. Strong customer orientation.
6. Employee training and development
7. Customer service systems development and deployment
8. Commitment to company values.
9. Fluent in English
10. Has experience working in a Start-up business will be an added advantage
About the company
Fashion and women are two things that cannot be separated. Each season, fashion develops and evolves. HuntStreet is the mainstay for women who are looking for pre-loved fashion in Indonesia. There are a wide variety of bags from various luxury brands that are selected, appraised, and authenticated on our platform.
What’s it like working at HuntStreet?
At HuntStreet, we are collaborative, driven, energetic, innovative and passionate.
Lifestyle: Casual dress code, Flexible hours
