Customer Service Intern
Job description for Customer Service Intern at PT Sree International Indonesia
PT. Sree Logistics Indonesia is a global logistic company, specializing in sea transport and containerized shipments. We are moving thousands of containers from Asian Ports to various destinations all around the world.
We are looking for intern with role as follows:
Responsibilities:
- Managing inquiries coming through various marketing funnels including website form, live chat and corporate WhatsApp through Live Agent, Pardot and other related Platforms
- Screening and passing inquiries to the respective sales person for communication and negotiation
- Attend to general questions coming from clients through various platforms available
- Summarize the incoming inquiries (both product inquiries and other types of inquiries) and report it daily
- Evaluate overall inquiries handling performance based on PIC, lead time, converted deals
- Evaluate survey form result
- Cooperate and support marketing team in evaluating and revamping marketing strategies
- Other related tasks
Requirements:
- Possess at least Bachelor's Degree in English Literature, Management or related major
- Fluent in English, both written and verbal. Ability to speak another language will be an advantage
- Fresh Graduates with max 2 years of experience
- Have an excellent communication skill and ability to work in a fast-paced environment
- Ability to work independently, be proactive and be initiative
- Work well under pressure
Must have skills
About the company
Tradeasia is a rapidly growing International Trading Group involved in sourcing and marketing an array of basic chemicals for a variety of industries, namely textiles, pulp and paper, food additives, as well as water treatment chemicals. We were established in 2002, and our clients are spread in various countries of Asia, Africa, Australia, South America, and Europe. Headquartered in Singapore, we also have local offices in Indonesia, India, China, Vietnam, and UAE. As a global trading organization, we provide integrated supply chain solution to downstream industries and continuously offer value added services both to buyers and suppliers.
